Hallym University's Gangnam Sacred Heart Hospital, Excellence Award for Special Production Presentation at the Korean Society for Medical Quality Improvement
Dec 31, 2024
Hallym University Gangnam Sacred Heart Hospital (Hospital Director Lee Dong-jin) won the Award for Excellence in the Award Oral Presentation at the '2024 Korean Medical Quality Improvement Association Autumn Conference" held at the Hwabaek Convention Center in Gyeongju from November 28 to 29.
This conference consisted of a total of eight categories, including ▲ patient safety ▲ medical support ▲ nursing work improvement ▲ medical standardization ▲ patient experience and satisfaction education ▲ administrative support ▲ adequacy evaluation ▲ clinical quality indicators, and was presented by about 1300 teams.
Hallym University Gangnam Sacred Heart Hospital's social work team was honored by presenting the theme of 「Activities to Strengthen Protection of Rights of Vulnerable Patients—Development and Activation of Interpretation Reservation Apps for Foreign Patient Medical Support」 in the medical support sector. It was highly praised for its contribution to promoting the rights of the underprivileged, such as developing a 'Hanlim Vento Medical Interpretation App' for foreign patients.
In particular, this award is more meaningful in that it was made among the teams selected for the special performance announcement. The special presentation is made separately by five teams that have been praised for their excellent medical quality improvement activities among the teams participating in the academic conference.
According to the statistics of multicultural families released by the Ministry of Gender Equality and Family in November, the number of married migrant women in Korea reached about 140,000 as of November 2023, showing a steadily increasing trend. Foreign patients, including marriage migrant women, often found it difficult to communicate with medical staff if they were not good at using Korean.
As a result, Hallym University Gangnam Sacred Heart Hospital is the first medical institution in Korea to participate in the Seoul Metropolitan Government's 「Post-Culture Care Service」 project to make marriage migrant women and foreign patients who visit the hospital more comfortable.
Since 2015, Hallym University Gangnam Sacred Heart Hospital has trained medical interpretation volunteers 'VENTO' to support medical interpretation throughout the treatment of foreign patients, including married migrant women.
"VENTO" is a combination of "volunteer" and "mentor". Hallym University's Gangnam Sacred Heart Hospital selects married migrant women who have good communication in Korean and have had childbirth experience as 'vento' so that they can serve as interpreters and mentors for married migrant women and foreign patients who are still not good at Korean life.
Hallym University Gangnam Sacred Heart Hospital trained about 117 bentos from 2015 to December 2024 and provided medical interpretation to 16,773 foreign patients. Ventos who can speak Chinese, Japanese, Vietnamese, and Mongolian are supporting medical interpretation of foreign patients after completing training consisting of ▲ understanding hospital use and hospital use practice ▲ understanding medical records and medical terms ▲ understanding the role and knowledge of bento ▲ understanding medical interpretation reservation apps. In addition, it operates various services for the convenience of treatment of multicultural families, such as running childbirth classes for multicultural families and supporting comprehensive health checkups for married migrant women.
In addition, in January 2022, 'Hanlim Vento Medical Interpretation App' was developed to make Vento's medical interpretation services more convenient for patients. Since then, a leaflet consisting of Chinese, Vietnamese, and Mongolian has been produced to activate patients' use of the app.
Through this, patients can book medical interpretation anytime, anywhere in advance, unlike visiting existing hospitals in advance and booking medical interpretation. In particular, patients who need interpretation at the same time have been concentrated, and problems such as prolonged waiting times have been solved, and patient convenience has been greatly improved. In addition, as a result of efforts to activate the use of the app, the number of reservations made through the "Hanlim Vento Medical Interpretation App" nearly doubled from 329 between March and September 2022 to 644 during the same period in 2023.
Choi Kyung-ae, head of the social work team at Hallym University's Gangnam Sacred Heart Hospital, who oversaw the development of the app "Hallym Vento Medical Interpretation App" to solve the difficulties of patients who cannot use medical services smoothly in Korean after relocating to Korea, and is promoting its use."As a social work team of university hospitals, we will do our best to minimize the difficulties that may arise in the process of using the hospital and to live a healthy life."."
This conference consisted of a total of eight categories, including ▲ patient safety ▲ medical support ▲ nursing work improvement ▲ medical standardization ▲ patient experience and satisfaction education ▲ administrative support ▲ adequacy evaluation ▲ clinical quality indicators, and was presented by about 1300 teams.
Hallym University Gangnam Sacred Heart Hospital's social work team was honored by presenting the theme of 「Activities to Strengthen Protection of Rights of Vulnerable Patients—Development and Activation of Interpretation Reservation Apps for Foreign Patient Medical Support」 in the medical support sector. It was highly praised for its contribution to promoting the rights of the underprivileged, such as developing a 'Hanlim Vento Medical Interpretation App' for foreign patients.
In particular, this award is more meaningful in that it was made among the teams selected for the special performance announcement. The special presentation is made separately by five teams that have been praised for their excellent medical quality improvement activities among the teams participating in the academic conference.
According to the statistics of multicultural families released by the Ministry of Gender Equality and Family in November, the number of married migrant women in Korea reached about 140,000 as of November 2023, showing a steadily increasing trend. Foreign patients, including marriage migrant women, often found it difficult to communicate with medical staff if they were not good at using Korean.
As a result, Hallym University Gangnam Sacred Heart Hospital is the first medical institution in Korea to participate in the Seoul Metropolitan Government's 「Post-Culture Care Service」 project to make marriage migrant women and foreign patients who visit the hospital more comfortable.
Since 2015, Hallym University Gangnam Sacred Heart Hospital has trained medical interpretation volunteers 'VENTO' to support medical interpretation throughout the treatment of foreign patients, including married migrant women.
"VENTO" is a combination of "volunteer" and "mentor". Hallym University's Gangnam Sacred Heart Hospital selects married migrant women who have good communication in Korean and have had childbirth experience as 'vento' so that they can serve as interpreters and mentors for married migrant women and foreign patients who are still not good at Korean life.
Hallym University Gangnam Sacred Heart Hospital trained about 117 bentos from 2015 to December 2024 and provided medical interpretation to 16,773 foreign patients. Ventos who can speak Chinese, Japanese, Vietnamese, and Mongolian are supporting medical interpretation of foreign patients after completing training consisting of ▲ understanding hospital use and hospital use practice ▲ understanding medical records and medical terms ▲ understanding the role and knowledge of bento ▲ understanding medical interpretation reservation apps. In addition, it operates various services for the convenience of treatment of multicultural families, such as running childbirth classes for multicultural families and supporting comprehensive health checkups for married migrant women.
In addition, in January 2022, 'Hanlim Vento Medical Interpretation App' was developed to make Vento's medical interpretation services more convenient for patients. Since then, a leaflet consisting of Chinese, Vietnamese, and Mongolian has been produced to activate patients' use of the app.
Through this, patients can book medical interpretation anytime, anywhere in advance, unlike visiting existing hospitals in advance and booking medical interpretation. In particular, patients who need interpretation at the same time have been concentrated, and problems such as prolonged waiting times have been solved, and patient convenience has been greatly improved. In addition, as a result of efforts to activate the use of the app, the number of reservations made through the "Hanlim Vento Medical Interpretation App" nearly doubled from 329 between March and September 2022 to 644 during the same period in 2023.
Choi Kyung-ae, head of the social work team at Hallym University's Gangnam Sacred Heart Hospital, who oversaw the development of the app "Hallym Vento Medical Interpretation App" to solve the difficulties of patients who cannot use medical services smoothly in Korean after relocating to Korea, and is promoting its use."As a social work team of university hospitals, we will do our best to minimize the difficulties that may arise in the process of using the hospital and to live a healthy life."."
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This article was translated by Naver AI translator.
