Even the elderly in their 70s easily...Hallim University Sacred Heart Hospital Introduces AI Meta-Human Information Kiosk
Jan 23, 2025
Hallym University Sacred Heart Hospital (Hospital Director Kim Hyung-soo) recently introduced an AI meta-human information kiosk to build a smart artificial intelligence (AI) hospital environment in which the elderly and the digital weak can easily use hospital services.
AI meta-human guidance kiosks are intelligent smart devices that combine artificial intelligence (AI) and virtual human technology with existing kiosks that support hospital administration tasks. The kiosk has intuitively and simply improved complex user interfaces (UI) that elderly patients felt uncomfortable with, and the AI meta-human's natural voice and friendly appearance reduce user tension and provide an experience like communicating with hospital staff.
In fact, more than half of the elderly have difficulty using kiosks. According to the 「2023 Seoul Citizens' Digital Competency Survey」 released by the Seoul Digital Foundation, 59.6% of the elderly aged 55 or older said they felt uncomfortable using kiosks.
The newly introduced AI meta-human information kiosk provides a differentiated user experience (UX) from the existing kiosk so that the elderly can easily use it. When working on tasks such as hospital reception, reception, prescription, and issuance of various certificates, AI human guides them in kind and detail step by step, making it easy to understand how to use them.
It is also simple to use. The patient only needs to select the menu that appears on the screen in order according to the guidance of the AI meta-human on the screen. If you select the desired tasks such as reception, reception, and prescription printing, the process will also be guided in detail through voice and screen. This is useful for patients who visit hospitals for the first time or elderly patients who are not familiar with using digital devices.
In fact, Kim, a patient in his 70s who first used the kiosk, said "It was easy to use because a person talked to me on the screen and explained step by step where to press " It's convenient because you can solve it alone without asking an employee "
AI meta-human kiosks have improved patient convenience while also improving the operational efficiency of hospitals. In the past, hospital staff had to spend a lot of time on simple repetitive tasks such as reception and payment. However, as AI kiosks handle these simple administrative tasks instead, employees can focus more on patient service.
Kim Hyung-soo, Director of Sacred Heart Hospital at Hallym University, expressed his ambition, saying, "The AI meta-human information kiosk is an innovative example that simultaneously strengthens convenience and hospital operation efficiency for the elderly and the digitally underprivileged based on digital technology.".
AI meta-human guidance kiosks are intelligent smart devices that combine artificial intelligence (AI) and virtual human technology with existing kiosks that support hospital administration tasks. The kiosk has intuitively and simply improved complex user interfaces (UI) that elderly patients felt uncomfortable with, and the AI meta-human's natural voice and friendly appearance reduce user tension and provide an experience like communicating with hospital staff.
In fact, more than half of the elderly have difficulty using kiosks. According to the 「2023 Seoul Citizens' Digital Competency Survey」 released by the Seoul Digital Foundation, 59.6% of the elderly aged 55 or older said they felt uncomfortable using kiosks.
The newly introduced AI meta-human information kiosk provides a differentiated user experience (UX) from the existing kiosk so that the elderly can easily use it. When working on tasks such as hospital reception, reception, prescription, and issuance of various certificates, AI human guides them in kind and detail step by step, making it easy to understand how to use them.
It is also simple to use. The patient only needs to select the menu that appears on the screen in order according to the guidance of the AI meta-human on the screen. If you select the desired tasks such as reception, reception, and prescription printing, the process will also be guided in detail through voice and screen. This is useful for patients who visit hospitals for the first time or elderly patients who are not familiar with using digital devices.
In fact, Kim, a patient in his 70s who first used the kiosk, said "It was easy to use because a person talked to me on the screen and explained step by step where to press " It's convenient because you can solve it alone without asking an employee "
AI meta-human kiosks have improved patient convenience while also improving the operational efficiency of hospitals. In the past, hospital staff had to spend a lot of time on simple repetitive tasks such as reception and payment. However, as AI kiosks handle these simple administrative tasks instead, employees can focus more on patient service.
Kim Hyung-soo, Director of Sacred Heart Hospital at Hallym University, expressed his ambition, saying, "The AI meta-human information kiosk is an innovative example that simultaneously strengthens convenience and hospital operation efficiency for the elderly and the digitally underprivileged based on digital technology.".
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This article was translated by Naver AI translator.
