Kia Opens Online Community Commerce Kia Shop
Feb 26, 2025
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Kia Shop is a complete reorganization of Kia's online shopping mall 'Car & Life Mall', and has made a drastic change as a commerce service by applying the latest user experience (UX) and user interface (UI), preparing various product groups, and greatly expanding customer services.
In particular, Kia aims for community commerce centered on customer participation and communication, and added related specialized functions such as operating a customer experience group, creating and sharing product reviews, and crowdfunding.
Double crowdfunding is operated by commercializing ideas proposed by customers and selling them, and plans to focus on strengthening interactive communication with customers and increasing customer satisfaction.
Kia Shop will provide customized products and services for each vehicle related to automobile life, while also providing an integrated commerce service that encompasses products across lifestyles such as home appliances, beauty, leisure, and sports to respond to various customer needs and provide a differentiated customer experience.
We will also introduce special products tailored to the needs and tastes of customers by providing differentiated products unique to Kia, such as 'Kia Genuine Accessories' that are customized for Kia vehicles and 'Kia Collection' that presents automobile accessories and goods developed in collaboration with popular brands.
In addition, by introducing a 'one-stop mounting service' to enhance customer convenience, customers who purchase Kia Zenewin accessories through Kia Shop can receive professional mounting services at the designated Kia AutoQ anywhere in the country.
"Kia Shop is a service that inspires customers throughout their mobility life, and it will be a space to communicate and create with customers beyond just online shopping malls," a Kia official said. "We will continue to strive to provide various services and contents that increase customer satisfaction.'
This article was translated by Naver AI translator.
